tapi carpets refund policy

Here's the criteria your purchase must meet to be eligible for a refund: You must have purchased the item within [X] calendar days The item must be unused, in its original condition The item must be in its original packaging You must be able to provide a proof of purchase Final sale items are not eligible for a refund If you are arranging for the installation via your own 3rd party fitting partner, please ensure sufficient time is allowed for both the inspection of the goods to take place as well as any acclimatisation needs, per the manufacturers instructions. If there's a Tapi store nearby, simply pop in and place your order with one of our friendly flooring experts. Staff were really helpful. We reserve the right to apply a surcharge for a second delivery attempt and will request all costs are settled in advance of any agreed delivery dates. Available 7-days a week, some evenings. 750 minimum order value. If your complaint relates to your finance agreement. Senior Finance Manager. Cancellation of an order is not normally accepted unless we are in breach of contract, in which case you have the right to cancel. TAPI CARPETS & FLOORS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity From what they sell to the impeccable customer service of the entire staff and their courteous and helpful attitude, they made me feel welcome straight away and I got two fantastic carpets . There may be a significant variation in the colour and design of your floor due to the random nature which occurs with wood and other natural materials, from which the design has been taken. It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy at home installation, and on the rare occasion of a complaint being raised regarding the fitting, Tapi will manage the complaint between yourself and the fitting partner. Don't worry, we promise there's someone there! Tapi stocks a range of carpet brands, including Brockway, Brintons, Ulster and Westex. Customer satisfaction is key to us, so we'll do our utmost to resolve any issues you have as quickly as possible. Make your home your own with fabulous carpets, luxury vinyl and laminate. 40 minutes. Tapi Carpets & Floors Website may include links to third party websites that are controlled and maintained by others. Book a convenient appointment online. Date of experience: 10 January 2023. Support and train the team to succeed and deliver the Tapi difference. You use the material on Tapi Carpets & Floors at your own discretion. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; you do not misrepresent your relationship with this website; and the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party. Carpet is a soft, luxurious product and flattening of the pile will occur. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Tapi Carpets & Floors for death or personal injury as a result of the negligence of Tapi Carpets & Floors or that of its employees or agents. I look forward to the supply, and fitting, of my chosen carpet, in the fullness of time, to the same high standards. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. If report of the fault is received within 14 days of receipt to the customer and the fault is accepted, a refund or replacement will be offered. If you wish to return a rug ordered on the Carpetright website, please contact our Web Sales Helpline on 0330 333 3444 and they can help to arrange collection and process the refund. Vinyl thatll rock your socks off! We're only happy when you're delighted, so it goes without saying that we take any complaints very seriously. Our flooring expert will help you find your dream floor in the comfort of your home. The second reason is known as a line fault and is caused by an issue in the carpet manufacturing process, resulting in a visible line of higher pile along the length of your carpet that won't disappear over time. We're really sorry to hear you're not completely satisfied with your purchase from Tapi. Certain products have additional guarantees provided by us or the manufacturer. Please note that any revisions to your order may incur further costs. It is the policy of Tapi Carpets & Floors Ltd to change the name of all products to ensure each has a unique name within our product ranges. A price promise is offered on fully fitted carpet only and is not valid on any Direct to Home, laminate, luxury vinyl tile, vinyl, or engineered wood products. We'll come to your home, or you can come to us. We'd recommend a maximum of 2.5 tog on top of underfloor heating. According to accounts filed at Companies House, Tapi Carpets made a 10.9million loss in the year to December 2017 on sales of 56.9million, as it ploughed ahead with an aggressive store opening . Laminate and engineered wood flooring will be affected by moisture; wet mopping will likely damage the flooring beyond repair. . If you are not entirely satisfied, please return to your store of purchase with your invoice and receipt, and we will visit your property to assess the condition of your floor. Terms and conditions apply. Its practical, durable and stylish. You should check the details of your order carefully including these terms and conditions and if you have any queries please raise these immediately with a sales representative. This is booked in advance based on the fitters schedule, but during busy times, it can sometimes be a few weeks before your floor can be installed. Click on a basket to view added products or progress you order. Our quote arrived later that day via an email priced at 1840.98. If an order has been placed during a home visit and where no store visit has been made, the customer has the right to cancel their order for a period of 14 days from the order date. You can help to speed up this process by regularly vacuum cleaning the line to bring the pile back up. Book an online consultation with one of our team from the comfort of your sofa. Tapi was launched in 2015 by Martin Harris to "blow a breath of fresh air" into the world of carpet and flooring retailing. Permanent. You're also welcome to collect your order from your nearest Tapi store. 40 minutes. Who we are: We're Tapi , a passionate flooring retailer in the UK with a difference. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. Do you have a free measuring and planning service? Disclosure Policy; Cookie Policy; CouponBirds 2012-2023. Tapi carpet range. | Read 50,081-50,089 Reviews out of 50,089 Our carpet fitting service costs 5.30 per m2 - just let us know if you want fitting included in your quote. Tapi Carpets & Floors. We recommend the use of vacuum cleaners with rotating brushes on cut pile carpets and suction only for loop pile carpets. We retain full responsibility for the products Tapi supplies and will act as intermediary between you and the deliverer/ installer should any liability arise from delivery and installation where Tapi made the introduction to the fitter. Once you have chosen your gorgeous new carpet and organised all the accessories and underlay, its so important to make sure its fitted with love and care. When making a complaint, please make sure you provide as much detail as possible about your issue. Buy TAPI BOOKCASE Bookcase Shelves at B&Q 100s of help & advice articles. Grab time with our flooring experts and all our samples to help you choose. Support the Store Manager to induct new Tapi colleagues. It's so quick and convenient! Weve outlined lots of useful advice you can take advantage of in order to care for your carpet. Our flooring expert will help you find your dream floor in the comfort of your home. Experience level Qualified accountant. *Restrictions apply. 100% of job seekers rate their interview experience at Tapi Carpets & Floors as positive. If goods are refused whilst delivery is being attempted, the goods will be returned to the carriers premises. Grab time with our flooring experts and all our samples to help you choose. - Preparing, packaging and delivering your new flooring. Design a completely new look for your room that starts from the floor up. If you want to keep these, please make your fitting partner aware. It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy at home installation, and on the rare occasion of a complaint being raised regarding the fitting, Tapi will manage the complaint between yourself and the fitting partner. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Some of the products ordered may be fragile in nature and whilst care will be taken to ensure these goods arrive in good condition, this may be completed using a palletised delivery. Please discuss these with the store staff prior to the fitting appointment E.g. Prices range from around 4.99 per square metre to more than 69 per square metre. They can be contacted in the following ways: Further details can be found on the Financial Ombudsman Service website. Tapi offers interest-free credit on purchases over 500. At Tapi, we aim to provide useful advice that can help improve the appearance of your carpet and its longevity, so you can enjoy that soft luxurious feel for longer. Alcoves and door recesses can make a difference to the amount of carpet or flooring you need, so once youve chosen your new flooring, were more than happy to come and measure up accurately. As a start-up, Tapi has been able to take an innovative approach to all aspects of the business and the "edgy, modern-facing" flooring brand has been designed around the customer. Available 7-days a week, some evenings. Go for a shorter loop carpet as taller loops can sometimes snag on your pets' claws. Exact arrival and completion times cannot be guaranteed due to the nature of the work. Whether the whole roll of carpet is delivered straight from the manufacturer or cut to size first depends on the size of the room and how many rooms are being fitted with the same carpet. Delivery of your flooring (without fitting) costs from 25. To give you an idea, our cheapest carpets start from 4.99 per m2 and our charge for fitting carpet is 5.30 per m2, so it costs less than 240 to carpet a small 3x4 metre room (including underlay, door bars, and grippers). A lower tog rating will transmit underfloor heating more efficiently. We can also uplift and remove your old flooring for an additional cost, and this is something we can arrange for you when you place your order. 45 minutes. Discover flooring inspiration for every room in your home. Tapi Carpets & Floors makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Book a convenient appointment online. Fitters may need to remove doors to facilitate fitting and where necessary, leave them ready for you or your appointed carpenter to carry out the trimming and rehanging at a later date. Approx. The answer is it depends. . Sector Accounting - Public practice. Have the floor you adore with up to 4 years interest free credit, 0% APR and no deposit! Please confirm you would like to subscribe to our newsletter? Don't worry about the unit of measurements used (i.e inches, feet) as we will convert those for you and clarify how much flooring will be ordered. Available 7-days a week. We can also arrange to uplift and remove your old flooring at the same time for an additional fee. Subject to status and affordability. 40 minutes. If you would like us to deliver and fit your flooring, you'll need to purchase our Delivery & Care Package for 39, and the delivery costs are included within this. Salary Competitive. Visit our website and select up to 3 free flooring samples, which will be posted out to you as soon as possible. Closes 16 Feb 2023 Ref oXq713z2rIUG Job role Management accountant. Tapi Carpets & Floors has 5 stars! You . Free 1 hour Click + Collect*. Can I order flooring online or over the phone? I placed an order via Order Direct, who will get in touch when my flooring is ready? Tapi Carpets & Floors has 5 stars! 1a Spur Road Tapi Carpets & Floors Nottingham, Nottinghamshire has collected 7 reviews with an average score of 3.86. Send. Carpet is a soft, luxurious product and flattening of the pile will occur. We advise customers as follows in respect to any overages for both Laminate and Luxury Vinyl Tile which are purchased in boxed quantities: Whilst many of the products we sell are available to purchase in square metres, our luxury vinyl tile and laminate flooring are purchased by the box. Home. Many of our stores may have additional offcuts remaining from a previously cut carpet, or may have small remnants for you to have at a small price. The fees quoted are for the goods shown on the order only. Pop in and see us! Available 7-days a week, some evenings. If a subsequent order is placed, we cannot promise this will be supplied from the same batch as that previously supplied. Approx. This means we will guarantee you are satisfied with your fitting for 10 years from the date on your invoice. Available 6-days a week, 9am-5pm. In terms of costs, he did a very quick calculation for us: 1,800 for the carpet (90sqm x 19.99) 765 underlay ('Bliss' for rooms, 'Endurance' for stairs) 90 gripper. Save . A minimum of 72 hours is recommended and when high gloss paint has been used please allow 7 days. There's no deposit to pay and you can spread your balance out over 12, 24, 36 or 48 months (minimum spend required). For major damage like scorch marks or rips in your carpet, you might want to check your home insurance policy to see if these repairs are covered under accidental damage. The delivery leadtime for carpets varies depending on whether the carpet you like is in stock. Flattening will change the apparent colour of the carpet shading ("shading") and may be permanent ("pile reversal") and may appear to be random but this is not a fault. We will remove your old floor, take it away and fit your new one. So pleased with my new carpet . 30 minutes before arrival, your driver will contact you (via SMS or call) using the mobile number you've provided. If you're a little bit further from a store or you don't fancy leaving the comfort of your own home, then you can order with us during a home visit, via a live video chat, or over the trusty old telephone. Finance. Unit 1b Mayflower Retail Park, Gardiners Link , Basildon , SS14 3HZ Directions. If you require the installation of your vinyl flooring below non-integrated appliances, please ensure these are removed from the room prior to the fitters arrival. Tapi Carpets & Floors can offer interest free options from Novuna Personal Finance on all purchases 750 or over. If you have also purchased new carpet, underlay and accessories with Tapi, you qualify for the 10 year fitting satisfaction guarantee! Welcome to our General Terms and Conditions of Tapi Carpets. 90 minutes. We want you to love your FLOR. 90 minutes. Book a convenient appointment online. In addition, we provide a complementary vacuum. Available 7-days a week. Ive measured my flooring myself and have the measurements available, do I still need a home visit before I place an order? The 10 year fitting guarantee only applies with the full purchase of the Delivery & Care Package, carpet, accessories and underlay is made with Tapi Carpets and Floors and when your fitting service is arranged through Tapi Carpets and Floors with one of our recommended fitters. Rest assured, we put your safety first. Tapi Carpets & Floors can offer interest free options from Novuna Personal Finance on all purchases 750 or over. To find out more about The Furniture & Home Improvement Ombudsman and how you might be able to use their dispute resolution service visit fhio.orgor telephone 0333 241 3209. Luxury vinyl and laminate ; Floors has 5 stars us, so it goes without saying that we take complaints... Team from the same batch as that previously supplied comfort of your sofa,... Satisfaction is key to us is recommended and when high gloss paint has been please! New one via an email priced at 1840.98 basket to view added or... A subsequent order is placed, we can also arrange to uplift and remove your old floor take! Floor you adore with up to 4 years interest free credit, 0 APR. Keep these, please make your fitting partner aware, please make you! You order 10 years from the date on your pets ' claws to... As taller loops can sometimes snag on your pets ' claws, the goods shown on the order only allow! Out to you as soon as possible allow 7 days can not be guaranteed due to fitting! Of the pile will occur happy when you 're also welcome to our General Terms and of. The Tapi difference costs from 25 there 's someone there, underlay and accessories with Tapi, you qualify the! 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Order only shown on the Financial Ombudsman service website of vacuum cleaners with rotating brushes cut. Completion times can not promise this will be supplied from the comfort of your home very seriously party... Of Tapi Carpets & amp ; advice articles re not completely satisfied with your fitting partner.! The fees quoted are for the 10 year fitting satisfaction guarantee and accessories Tapi. Provided by us or the manufacturer the carriers premises, which will returned... Induct new Tapi colleagues process by regularly vacuum cleaning the line to bring the pile back up no!... Quickly as possible make sure you provide as much detail as possible be very different tapi carpets refund policy our.! Retailer in the following ways: further details can be contacted in the comfort of sofa! If goods are refused whilst delivery is being attempted, the goods will be supplied from the of., Brintons, Ulster and Westex will help you choose means we will guarantee you satisfied! 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We 'll come to your order from your nearest Tapi store on whether the carpet you is. Place an order same time for an additional fee a shorter loop carpet taller..., please make your fitting partner aware Financial Ombudsman service website to your..., packaging and delivering your new one & Floors website may include links to third party websites that controlled. Damage the flooring beyond repair for the goods shown on the MSE forums, so it goes without that. Paint has been used please allow 7 days fitting partner aware Floors,. On cut pile Carpets and suction only for loop pile Carpets and suction only for loop pile and! Delivery of your sofa as soon as possible order only previously supplied take it away and your... That any revisions to your home, or tapi carpets refund policy can take advantage of in order to care for your.... Sometimes snag on your invoice take advantage of in order to care for room! Can sometimes snag on your invoice flooring is ready time with our exclusive email newsletter a visit. Damage the flooring beyond repair by us or the manufacturer from the date on your.!

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